Save up to £65 per flight. Coronavirus crisis: Airlines make it difficult to get refunds for canceled flights. 4.1. Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app, Origin and destination cities can't be the same, Make sure you spelt the city or airport name correctly. Not everybody can or wants to wait. It says it has now employed an extra 200 staff and has so far processed more than one million flight refunds. This is the second travel refund cancellation survey we've done since the coronavirus crisis began. I had paid through PayPal and couldnât understand why the refund could not be sent back to my account.Â. Â, In August, I received a recorded message from Opodo asking for my bank details. I applied for a refund of £665 in June. You will have to provide the necessary information to ⦠Opodo will automatically apply the prices with the corresponding discount for residents. With more than half a million members to date, we're able to drop our prices for our Prime customers. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? As the Covid-19 outbreak is out of the control of your airline or tour operator, it comes under the banner of "extraordinary circumstances". Please review our, You need to be a subscriber to join the conversation. Travel agent Opodo customer service âcould take a weekâ to respond to coronavirus questions To apply for a refund: you must contact the rail company that issued the ticket â and do so online. Answer 21 of 40: Recently booked flights with opodo and all seemed fine.got info saying all was confirmed and money paid through PayPal.within 15 min had confirmation that payment had gone through successfully. This has resulted in further delays as refunds for flights cancelled by airlines are now approved at their discretion and are repaid in monthly billing cycles. Firms that fail to refund people for holidays and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog. When the pandemic took hold, many airlines disabled the standard automatic refunding processes that had been in place in the industry for years. The amount of the refund is GBP 585.06 and this should appear in your account within the next 2 to 12 weeks." Stupidly, I then booked new flights to Tortola for March 2021, again through Opodo because booking direct with the airline looked complicated and I was concerned I might not get a refund from a US-based company. I booked flights through Opodo to fly London - japan return with Korean air in early April. Can I visit Australia? Equal savings for everyone travelling with you! I applied for a refund immediately but have heard nothing since. Any airline, any date, anywhere. Flights. If your flight has been cancelled due to the coronavirus outbreak, you will be offered to change your flight for a new date or destination, or you will qualify for a refund.To know all the options available to ⦠Latest travel advice as the country is red-listed. Can you help?Â. But it appears that some refunds have got lost in the system, especially those for flights cancelled early in the pandemic.Â. Customers have also reported long waits to receive refunds for flights cancelled during the ⦠In order to cancel the booking within the allowed timeframe, youâll only need to call our Customer Service Centre. Heathrow to open terminal for red-list arrivals only, Trips with a twist â four alternative English staycations to book this summer, Can I visit the Maldives? Finally I was told I would get a refund by Dec 17. Opodo will automatically apply the prices with the corresponding discount for residents. Try explaining this to the holiday provider. Which countries are on the green list and when can you travel to them? We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future. If your provider continues to refuse a refund, skip reporting them to Abta. These will arrive in your bank account within 10 working days. The best way to contact Opodo is by clicking on the Chat button located on the âCan we help?â page on its website (opodo.co.uk). Youâll automatically have the right to a refund if your booking was for either: a package holiday - check if your booking counts as a package holiday Opodo have withheld my money from me since mid-March 2020 when my flights were cancelled. If you paid by DC then youâll just have to wait until Opodo refund. Save up to £65 per flight, per passenger. After searching for your flights youâll see the notification of the free cancellation service and its timeframe directly on the results page. Opodo was the lowest-rated firm in our most recent annual survey of flight booking sites. These flights were cancelled in November. At first, I had to deal with an automated Chatbot but, after putting in all the information for one of Mrs Brownâs bookings, I was put through to a customer services agent within 30 seconds. They said it usually takes 2-4 weeks but was likely o take more than 4 ⦠Yours is one of many emails The Daily Telegraph has received about the difficulty in contacting Opodo and the length of time it takes to get refunds. Opodo have circulated incredibly misleading emails titled ârefund request consentâ They might offer vouchers as an alternative to a cash refund, but itâs important you think carefully before accepting these, as it could mean you are unable to claim a refund later. The U.S. government now says airlines must refund passengers whose flights were canceled or significantly delayed. The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. ! In our early May survey we had 27,000 responses and while many firms haven't improved or fallen by very much since then, there have been some substantial changes, as shown in the table above. Read the IHG COVID-19 travel advisory here. Weâve heard from many people whose financial circumstances have dramatically changed since booking the holiday as a result of the coronavirus crisis. Find out more, The latest offers and discount codes from popular brands on Telegraph Voucher Codes, One reader's Caribbean trip was scuppered. Gill Charlton assists one of many readers facing problems getting their money back from the flight booking giant, In September 2019, I booked two return flights on InterCaribbean Airways from Antigua to Tortola in the British Virgin Islands for March 2020 through online flight broker Opodo.Â, The flights were cancelled because of the pandemic. We called Opodo, and they advised us that at the moment Brussels Airlines were very ⦠In ⦠There are a number of issues at play here. You'll be the first to know about our exclusive offers and promotions. Ridiculous refund amount!!! So long as Jet2 have refunded Opodo then contact you CC provider and ask for a Section 75 claim. Special conditions relating to the products and services offered. Opodo was bought by European travel agent eDreams in 2011 and has now moved to Spain where eDreams has its headquarters. Skip the queue with our free dedicated Prime hotline. If the travel agent has used an intermediary â another flight broker â to buy the tickets, this can add to the delay.Â, Opodo has been telling customers it may take four months for a refund to be approved by an airline. Can I travel to Ireland and what will it be like when I get there? Free exclusive customer service hotline 24/7, We're happy to help! Opodo have got to get the money back from the Airline before they can refund you, probably minus a fee for doing so. Your flight will fully refunded including service charges. I paid my ticket 1,100 EUR and received a refund in amount of 170 EUR!!!! We rely on advertising to help fund our award-winning journalism. If you don't receive the email in your inbox, please check your spam folder. The sender is noreply@edreams.com. Watch your inbox for great deals and travel info. Try Prime for FREE! Both times, I had to wait on hold for a long time. All existing bookings made by 6th April for stays until 30th June 2020 have had their cancellation fees waived. They're not exactly known for Customer Service, so you may be waiting some time. We never share anything without your permission, Follow the instructions in the email to reset your password. Everyone in your booking can benefit from the same Prime discount! ... of our website for you to be able to easily request rebooking/cancellation of your flight and check the status of your refund/voucher. Reply There is NO cancellation or change policy for bookings beyond 30th June 2020. My friend who booked direct with InterCaribbean was refunded within days of her flights being cancelled, so Opodoâs claim that it is waiting for a refund from the airline doesnât ring true. I agree that I would have ticketed the "I accept the terms and conditions part" but a full refund (minus some fees) was communicated to me and apparently to Opodo via the airline; which is why I went ahead with it. Firstly, PayPal does not accept refunds more than six months after payment has been taken, so customers must be contacted individually. If you were meant to travel If your booking is cancelled because of coronavirus, you might be able to get a refund or choose to rebook for another time. Opodo has been telling customers it may take four months for a refund to be approved by an airline. These are pieces of legislation such as the various Health Protection Regulations across the UK. Changing flights through Opodo due to coronavirus - Air Travel Forum. Although disappointed, we completely understood the situation, and Brussels informed us we would receive a full refund - however, because we had booked through a travel agency they would have to refund our tickets. Learn and always book direct, if you are not familiar with the internet then ask someone for help. Latest travel advice as country makes 'green list'. You will have to provide the necessary information to ⦠Opodo has now reviewed both your reservations and says that InterCaribbean has approved both refunds (the second one just a few days ago). IHG coronavirus refund, change and status policies. But you should not cancel and accept a refund as this ends the airline's duty of care towards you and you won't be able to claim anything back. Answer 41 of 40: Recently booked flights with opodo and all seemed fine.got info saying all was confirmed and money paid through PayPal.within 15 min had confirmation that payment had gone through successfully. My ticket got cancelled by the airline (KLM) and I requested my refund through Opodo in November 2020. If contracts cannot go ahead because I tried to push the booking forward a year, but Opodo did not respond to my request. In order for this site to work properly, please enable JavaScript in your browser settings. It also sells flight-only bookings. Korean Air cancelled the flights and offered a choice between rescheduling (which didnât work) or a refund - they confirmed I am eligible for this over the phone. Since the coronavirus counts as an âextraordinary circumstanceâ, the usual compensation is not payable on top of the refund. I was told by one of the employees that if I request the refund, I should receive close the full amount of my ticket. I called Opodo twice to sort the matter out. If your holiday has been cancelled due to the coronavirus pandemic, start by talking to your travel provider to get a refund. Lack of Atol protection for package holidays is not the only reason you shouldnât book with Opodo. Itâs now 22nd May 2020 and Iâve yet to receive my refund, despite that legally, I should be refunded within 7 days of my flight being cancelled. Travel agents which sell package holidays including flights to UK customers are obliged to offer financial protection â but those based in Europe have to use a scheme based in their ⦠As such, you are not entitled to compensation for your cancelled booking, in accordance with both The Package Travel and Linked Travel Arrangements Regulations 2018 ⦠Dear customers, First and foremost, we hope that you are keeping safe.
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